Privacy Policy
Effective Date: 14 June 2021
1. Introduction
Dent Expert (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).
2. Personal Information We Collect
We may collect and process the following personal information:
- Full name
- Contact details (phone number, email address, physical address)
- Vehicle details (make, model, registration number)
- Insurance details (if applicable)
- Payment and billing information
- Any additional information you provide to us during inquiries, service bookings, or customer interactions.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Request a quote or book a service
- Communicate with us via email, phone, or in person
- Provide information when making a payment
- Submit a contact form through our website or social media platforms
We may also collect personal information from third parties, such as insurance providers, where necessary for service fulfillment.
4. Purpose of Processing Personal Information
We use your personal information for the following purposes:
- Providing and managing our panel beating and vehicle repair services
- Processing payments and invoices
- Responding to customer inquiries and complaints
- Arranging insurance claims and repair authorizations (if applicable)
- Complying with legal and regulatory obligations
- Sending service updates, promotional offers, or customer feedback requests (with your consent)
5. Sharing of Personal Information
We do not sell your personal information. However, we may share it with:
- Insurance companies and assessors (if repairs are covered under insurance)
- Payment processors for billing purposes
- Regulatory authorities when required by law
- Service providers or subcontractors assisting in the repair process
We ensure that any third parties who receive personal information from us comply with POPIA and maintain the security of your data.
6. Security of Personal Information
We take appropriate technical and organizational measures to protect personal information from unauthorized access, loss, destruction, or alteration. This includes secure data storage, restricted access to personal information, and staff training on data protection.
7. Your Rights Under POPIA
You have the following rights regarding your personal information:
- Access – Request a copy of the personal information we hold about you.
- Correction – Request corrections to inaccurate or incomplete information.
- Deletion – Request that we delete your personal information where legally applicable.
- Objection – Object to the processing of your information for marketing or other legitimate reasons.
- Withdraw Consent – Withdraw your consent where processing is based on consent.
To exercise these rights, please contact us using the details provided below.
8. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymize your data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
10. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:
Dent Expert
54 Junction Road, Parow Industrial, Cape Town, 7493
Info@dentexpert.co.za
021 951 3068 & 021 951 2331